Order Confirmation

After placing your order with Fit Journey Europe, you will immediately receive an email confirming your purchase.
Within 24 hours, you will receive a second update confirming that your order has entered processing.

If there are any issues with payment or availability, our support team will contact you promptly.

Shipping Confirmation

Once your order enters processing, it is typically dispatched the same business day.
You will receive:

  • A shipping confirmation email

  • A tracking number (where applicable)

  • Estimated delivery timelines

  • Instructions on how to contact support if needed

We ship securely to home or workplace addresses across Europe.

Shipping Fee & Method

Shipping fee: €30 via Registered Express Mail

Why Registered Express Mail?

  • More secure

  • Track & Trace included

  • Lower risk of loss or theft

  • Signature upon delivery

If you are unavailable at the time of delivery, the carrier will leave a notice with instructions for redelivery or collection.

Parcels are held for up to 4 weeks before being returned to us.

PO Boxes

Deliveries to PO Boxes may be supported depending on the destination country.
Please verify during checkout or contact our support team.

Customs & Import Processing

Orders are dispatched from our licensed international medical fulfillment partners.

Your parcel may be processed by your local customs authority.
This can occasionally cause delays.
We recommend ordering ahead to avoid interruptions in your treatment plan.

Customs delays typically range from a few days to 2–3 weeks in rare cases.

Delivery Timeframes

Orders are typically dispatched within 24–48 hours.

Delivery time depends on your location and postal service.
If your order has not arrived within the expected timeframe, please allow an additional 7 days before contacting us—as delays can occur due to customs processing or courier backlogs.

Lost Orders & Reshipments

We proudly offer a Delivery Guarantee.

If your order is lost in transit, we will reship or refund it, provided the issue is reported within 8 weeks of shipment.

We will replace your order if:

  • The normal delivery window + 7 days has passed

  • The shipping address provided was correct

If an incorrect address was provided, replacement shipments may incur an additional charge.
If the original parcel is returned to us, a refund will be processed once received.

Returns & Refunds

We stand behind our service with a 100% Satisfaction Guarantee.

You are eligible for a replacement or refund if:

  • You receive damaged goods, OR

  • You do not receive your order

Please allow 30 days from shipment date before filing a claim.
Submit your request through our support portal, and our team will respond promptly.

For product returns:

  • Items must be unopened, unused, and in original packaging

  • Minimum 3-month shelf life remaining

  • Refund processed once items are received and inspected