Who we are

Suggested text: Our website address is: https://fitjourneyeurope.com.

Last Updated: 10/01/2025

Welcome to Fit Journey Europe.
Your privacy and the security of your personal information are important to us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our services.

By accessing our website, you agree to the practices described in this policy.

1. Data Controller

Fit Journey Europe
Email: support@fitjourneyeurope.com

We operate in compliance with the EU General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect the following types of data:

a) Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and delivery address

  • Country and location data

b) Health & Eligibility Information (with your explicit consent)

  • Medical background questionnaires

  • Weight-loss goals

  • Medication eligibility data

  • Health screening results

c) Technical Information

  • IP address

  • Device and browser information

  • Cookies and tracking data

  • Usage analytics and interaction logs

3. How We Use Your Data

We process your information to:

  • Provide medical eligibility assessments

  • Fulfill orders and deliver services

  • Create and manage user accounts

  • Communicate updates, reminders, and support

  • Enhance security and fraud prevention

  • Comply with legal and regulatory obligations

We do not sell personal data.

4. Legal Basis for Processing

We process data based on:

  • Explicit consent

  • Contractual necessity

  • Legal compliance

  • Legitimate interest (security, service improvement)

5. Sharing Your Information

We may share data with:

  • Licensed healthcare professionals

  • Certified pharmacies and fulfillment partners

  • Secure payment providers

  • Regulatory authorities when required by law

  • Technical service platforms (hosting, email delivery)

All partners must comply with GDPR obligations.

We never sell or rent your medical or personal data.

6. Cookies & Tracking

We use cookies for:

  • Site functionality

  • Authentication

  • Analytics & performance

  • Personalization

You may disable cookies in your browser settings.

7. Data Retention

We retain personal data only as long as necessary for:

  • Medical and service obligations

  • Legal and regulatory requirements

  • Customer service recordkeeping

Once no longer required, data is securely deleted.

8. Your Rights (EU GDPR)

You have the right to:

  • Access your data

  • Request data correction

  • Request deletion (“Right to be forgotten”)

  • Restrict processing

  • Data portability

  • Withdraw consent at any time

  • File a complaint with your data protection authority

To exercise your rights, email privacy@fitjourneyeurope.com

9. Data Security

We use strong security protocols including:

  • Encrypted data transmission (SSL/TLS)

  • Secure medical-data handling protocols

  • Restricted internal access

  • Regular security monitoring

10. Age Restriction

Our services are intended for adults 18+ only.
We do not knowingly collect information from minors.

11. Third-Party Links

Our site may contain external links.
We are not responsible for third-party privacy practices.

12. Updates to This Policy

We may update this Privacy Policy periodically.
Updates will be posted on this page with a revised date.